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Questions, feedback or in need of more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to service@whoulye.com. Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

Customer Service - Hours of operation:
Our customer service is available 24/7. We aim to reply within 48 hours.

Frequently Asked Questions:

Q: How long will it take to receive my package?

A: Orders are usually processed within 3–7 calendar days after being placed. Once dispatched, delivery generally takes 14–30 calendar days, depending on destination and shipping method. Customs clearance, public holidays, weather, carrier delays, or other circumstances beyond our reasonable control may affect delivery times.

Q: What is the company return policy?

A: You must submit your return request within 14 calendar days of receiving your order. Once approved, after we receive and inspect the returned item, please allow at least 14 calendar days to process your refund.

Q: How can I contact you regarding my order?

A: You can contact us via email at service@whoulye.com or by using the form located on this page.

Company: Hengyang Binrun Technology Co., Ltd.

Address: No. 432, Jizheng Community, Huixingshan Resettlement Community, Huangshaowan Subdistrict, Shigui District, Hengyang City, Hunan Province,China

Registration No.: 91430407MADNTY8542

Tel.: +86 17304459722